Frequently Asked Questions

Where do you deliver?

We deliver to all 23 districts of Vienna with same-day delivery, and whole Austria with post.

How much is the delivery fee?

We deliver free inside Vienna on orders over 39.00€.

Delivery fee inside Vienna on orders below 39€: 5.90€.

Delivery fee outside Vienna: From 4.90€ depending on the package weight.

What is the minimum order for delivery?

There is no minimum order value.

How fast do you deliver?

Inside Vienna

We deliver your order on the same day if you place the order before the cut-off time (the time after which the order gets processed for delivery).

Cut-off time is 30 minutes before each delivery slot time. Delivery slots are time slots during which you will receive your order.

You will be asked to chose your delivery date and time slot during the checkout process.

Outside Vienna

Your order will be delivered within 3 days.

As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order using the link provided.

What if I am not home for my delivery?

Online payments

No worries! We'll drop the box at your door or whatever you specify in your delivery instructions.

Cash on Delivery

If you request to have the order redelivered, you may be charged a redelivery fee.

If we don't hear from you by the end of the day, we will reserve the right to charge a restocking fee of up to 20€ for the cost of time, gas, and labor.

What can I do if an item is defective (broken or expired)?

We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if the product is defective or due to some reason they are not satisfied with the quality or freshness.

Return Policy time limits:

For perishable products: Within 24 hours from the delivery date

For other products: Within 7 days from the delivery date.

What are our delivery time slots?

Delivery time slots are only available for Vienna and in 2-hour delivery windows:

    Monday - Saturday:

    Slot 1:     09:00 to 11:00

    Slot 2:     13:00 to 15:00

    Slot 3:     17:00 to 19:00

    Sunday:

    Slot 1:     09:00 to 11:00

    Slot 2:     13:00 to 15:00

You can order your shopping up to 10 days in advance.

How can I pay for my shopping?

You can pay for your order using the following modes of payment:

1. Cash on delivery

Pay cash at the door.

2. Online payment

Using Credit and debit cards (Visa, MasterCard, Debit Cards).